Digital Hearts

LQA Tester                                                                                                                                                                   09/2026 – Present

• Performed exploratory and checklist-based testing, identifying and reporting both localization and functional bugs.

• Wrote reports and communicated with localizers in Japanese.

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Interac

Assistant Language Teacher                                                                                                                                   03/2024 - 03/2026

• Taught English to middle school children (grades 7-9) as both the main and assistant teacher, and provided individual support for speech contests, entrance exams, and Eiken preparation.

• Created materials and instructions in Chinese, Thai, and Nepali for students who spoke neither Japanese nor English.

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Blizzard Entertainment

Associate Historian - Creative Development                                                                                                    06/2022 - 09/2023

• Reviewed game and multimedia content, including game text, novels, cinematics, and comics for lore, continuity and narrative consistency issues.

• Led a major redesign of World of Warcraft’s lore documentation after identifying that existing resources were difficult for writers, designers, and artists to navigate. Restructured high-value pages for improved usability, resulting in increased usage and strong stakeholder feedback; the format was subsequently adopted by other teams.

• Supported narrative meetings as an on-hand lore resource, answering questions, researching requests, flagging continuity issues, and advising on the feasibility of proposed content.

• Drove the adoption of development tools and SQL data pulls, transforming how the team researched and documented game content. This reduced turnaround times for some requests by up to 90% and replaced labor-intensive manual documentation processes with processes that could be completed in hours.

• Contributed directly to published Blizzard books by proposing content revisions, developing art suggestions, and writing original text; multiple contributions were adopted and published.

 

Interac

Assistant Language Teacher                                                                                                                                   03/2020 - 06/2022

• Taught English to elementary school children, grades 2-6 as both the main and assistant teacher.

• Created original lessons plans that adapted textbook materials, explored various cultures, and utilized a variety of media.

• Created materials and instructions for students who spoke neither Japanese nor English.

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Blizzard Entertainment

Associate QA Analyst - World of Warcraft                                                                                                            01/2019 - 03/2020

• Owned testing for multiple features, serving as the prime point of contact, principal tester, and author of test plans and documentation

• Embedded with the Gameplay Engineering team, managing the team's internal help desk mailing list, coordinating incoming requests, and directing and prioritizing triage.

• Contributed to improvements in automating exceptions reporting and related QA workflows.    

• Prototyped a UI improvement for World of Warcraft’s mount collection system for the 2019 hackathon. This prototype was subsequently added to the live game.

 

Associate Historian - Creative Development - Temporary Assignment                                                     08/2018 - 01/2019

• Reviewed game and multimedia content, including game text, novels, cinematics, and comics, for lore, continuity and narrative consistency issues.

• Created visual and written reference materials to be used by internal and external artists and writers to help maintain consistency with canon.

• Participated in early-stage brainstorming and content iteration as a story consultant, providing story and continuity focused feedback.

• Trained fellow team members on development tools, including the World of Warcraft editor and Photoshop.

• Created a direct line of communication between the QA and Historian team, empowering them to bring potential narrative issues to our attention earlier in the development process

 

Associate QA Analyst - World of Warcraft                                                                                                          07/2016 - 08/2018

• Owned test planning and documentation for major and minor features for World of Warcraft: Legion and World of Warcraft: Battle for Azeroth.

• Created Confluence templates that improved the organization and searchability of QA documentation.

• Streamlined testing workflows by utilizing SQL database queries to identify data anomalies in excel

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Contract QA Analyst - World of Warcraft                                                                                                              09/2015 - 07/2016

• Designed, implemented and maintained an internal Lua-based addon that allowed testers to execute predefined testing workflows simply via menu selections. This was adopted both by the core WoW QA team as well as our international LQA teams and saved hundreds of man hours.

• Performed exploratory test case-based, and installer testing on multiple projects: StarCraft: Legacy of the Void, Heroes of the Storm, World of Warcraft: Legion     

 

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